Formal complaints and resolutions
正式投訴及解決方案
A formal complaint begins with a letter to the Ethics Resolution Committee describing the problem and stating that this is a formal complaint. The astrologer in question is sent a copy of the letter and is asked to reply. The reply in turn is sent to the complainant. At this point the Coordinator, who may have already tried to achieve an informal resolution, once again offers to resolve the matter informally. If this fails, the Ethics Resolution Coordinator may request another round of letters from the two sides, or may move directly to arrange a formal hearing. The purpose of the hearing is to establish the validity of the complaint and the seriousness of the offense, if any. This hearing may be in person or by a conference call. The hearing will be led by the Coordinator. If requested by either party, or in serious cases, the Coordinator may establish an ad hoc committee to serve at the hearing as well. After hearing from both sides and reviewing the case, the Coordinator (with the committee if there is one) decides whether or not the astrologer in question was acting in accordance with the ethics code. If appropriate the Coordinator decides on a course of action (again with the committee if there is one), and formally recommends this to the Executive Committee for approval. The Executive Committee may defer the decision to the full board. Possible courses of action may be: a letter of concern, warning or censure, or in serious cases, revocation of certification and/or membership. Appeals can be made to the Judicial Committee described in the by-laws. Decisions of the Judicial Committee could be also be appealed as described in the by-laws.
正式投訴始於向倫理解決委員會提交的一封信，描述問題並聲明這是一個正式投訴。相關占星師會收到該信的副本，並被要求作出回應。回應則會轉交給投訴人。此時，協調員可能已經嘗試過非正式的解決方案，會再次提議非正式地解決該問題。如果這種方式失敗，協調員可能要求雙方再提交一輪信件，或直接安排正式聽證會。聽證會的目的是確定投訴的有效性以及違規的嚴重性（如有）。聽證會可以是面對面進行，也可以通過電話會議進行。聽證會由協調員主持。若任何一方提出要求，或在嚴重情況下，協調員可設立臨時委員會，參加聽證會。在聽取雙方陳述並審查案件後，協調員（如果有委員會則與其共同決定）判斷該占星師的行為是否符合倫理守則。如有必要，協調員（如果有委員會則與其共同決定）會確定採取的行動方案，並正式向執行委員會提出建議，待其批准。執行委員會可以將決定提交全體理事會。可能的行動方案包括：關注信、警告或譴責信，在嚴重情況下，則是撤銷認證和/或會籍。可向章程中描述的司法委員會提出上訴。司法委員會的決定也可以根據章程中的說明提出上訴。